I kid you not. I was on the phone with at least 8 Dell representatives for over an hour, tossed around from one person to another, and not one person could help me with this. I have a Dell OEM hard drive (but not a Dell computer), manufactured by Seagate, but because it's an OEM Dell part, the firmware is from Dell. Hard Drive: Seagate model ST3250310NS Barracuda ES.2 Current Firmware: MAOD I ran a bootable CD version of SeaTools, and it told me that there is a firmware update, and it won't continue testing until I get the firmware.

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The Windows version also tells me there's a firmware update. However, because this is an OEM hard drive from Dell, when I go to the Seagate website I can't get the current firmware version to download because I have to plug in the serial number, and it indicates this is an OEM part. I spoke with a rep from Seagate and he tells me there is nothing they can do because the firmware for an OEM drive is made by a company like Dell.

He told me to contact them. As I said, Dell has no clue how to help me. They kept asking me for a service tag for the computer. Someone went so far as to tell me that if I have a Dell hard drive but not a Dell system the firmware from Dell will not work because it is designed to work with a Dell motherboard. Of course, this was not a rep in tech support who told me this so I have no clue if it's valid. However, if you go here: You can see there's a firmware version available released in 2013, and I'm guessing it's the most current available. Here's the big question (that nobody at Dell can answer): If I download and install the driver from the Dell website, is it going to work or will it render my hard drive unusable because I do not have a Dell motherboard?

Should I even risk it? @Petros_K, if you can't get Dell's updater to work with your hardware/OS, there is a way to update your drive using Seagate's updater. Firmware Update for ST3250310NS, ST3500320NS, ST3750330NS, ST31000340NS: You would need to make a bootable USB drive using FreeDOS. Extract the relevant components from the Seagate ISO (using 7-Zip), and then replace Seagate's LOD firmware image with Dell's (MA10.fwh). However, Dell's FWH image has a Dell header which would need to be stripped off using a hex editor.

You would then need to use an appropriate set of command options with Seagate's flash utility. This is not as difficult as it may sound.

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In fact the hardest part will probably involve creating a bootable USB flash drive. If you would like to proceed, then let us know. @Petros_K, if you can't get Dell's updater to work with your hardware/OS, there is a way to update your drive using Seagate's updater. Firmware Update for ST3250310NS, ST3500320NS, ST3750330NS, ST31000340NS: You would need to make a bootable USB drive using FreeDOS. Extract the relevant components from the Seagate ISO (using 7-Zip), and then replace Seagate's LOD firmware image with Dell's (MA10.fwh).

However, Dell's FWH image has a Dell header which would need to be stripped off using a hex editor. You would then need to use an appropriate set of command options with Seagate's flash utility. This is not as difficult as it may sound. In fact the hardest part will probably involve creating a bootable USB flash drive. If you would like to proceed, then let us know. The reason I won't use the Dell firmware is because of what Dell tech support told me, which is that the firmware is not intended to be run with the drive connected to an HP motherboard, and for all I know, the reason I'm getting a strange clicking and buzzing sound from the drive is because the current firmware written by Dell is producing a glitch.

The sound does go away, but not for like three hours after computer startup. Can the Seagate firmware be flashed by creating a bootable CD? Does anybody know what 'Config code: 1311' means on the label specs for the drive? I see that on the drive itself it says 'Firmware: MA0D' but can't seem to find any info on what the Config code means. The more I keep investigating this the more I think the noise is some kind of diagnostic that the drive runs because of the Firmware installed. I see that hard drives made by Western Digital have a feature called 'preemptive wear leveling' and I'm wondering does Seagate use something similar.

Note, if I didn't make it clear, I'm trying to update the hard drive firmware mainly because I keep hearing strange buzzing and clicking noises, especially right after the system has been down and then boots up, as if there's some kind of self-testing. The buzzes and clicks last for over an hour, but they do stop if the system is left up and running. For a few weeks I've tried shutting down various services that could be running in the background (e.g., Task Scheduler, Search, SearchIndexer, Event log, defrag, etc.) but the noise persists. It's also not my anti-virus (Avast and Malwarebytes) or firewall (Private Firewall) scanning.